Like a lot of people, I’m not the best at remembering important dates.
Actually that’s not entirely true, in fact it’s almost entirely inaccurate, but I am easily distracted, which often means I’ll lose concentration and something may be accidentally overlooked, a very bad occurrence when you’re involved in a lot of project management, which I have been in the past.
Because of this I learnt a very long time ago to become a very avid calendar updater. In fact until relatively recently I still had the birthdays of employees that I’ve not worked with for over 7 years in my calendar, and the installation dates of all the sites I’ve worked on, commissioned or upgraded over the course of nearly a decade. Most of them of course have since been deleted, but there are a small number birthdays that I’ve kept for people whom I’m still in contact with today.
Just to be sure I’ve never missed these birthdays, a couple of years ago I edited them all (it took hours believe me) and put a reminder on them. So two days before each birthday a reminder would pop up on my screen, and I’d either action it immediately with an early birthday greeting via email, or get a card happening.
Often to the surprise and delight of the recipient, who very often exclaimed “I can’t believe you remembered!”
Well I guess the secrets out. I didn’t remember. I’m just organised.
Of course over the years of merging / importing calendars from old computer equipment, and changing jobs, backing up handheld computers (palm/pocket PC’s), and now PC-phone I’ve ended up with a few duplicate dates, and a lot of superfluous (it’s so rare that I get to use that word… and so VERY polysyllabic of me *laugh*) events.
You have absolutely no idea what all these years of exporting/importing/merging/synchronising across different peripherals did to my contact list either, that alone is another story, one that took four full days to rectify. Grrr!
Back to the calendar… So, I spent yet more time and effort going through my calendar weeding out all the duplicates, categorising (aka colour coding) the events, and ensuring that all the important dates were catered for.
All was going well. That is, until I moved from Australia to the U.S.A. Different timezones will screw with anything, they’re not restricted to bodyclocks, and confusing friends and relatives so that they call you at bizarre hours of the morning / night only to question your state of consciousness and often abrupt tone at being roused from sleep.
I should probably point out at this stage, that over time (and it’s taken forever, they’re not the fastest at addressing user requirements) Microsoft has updated it’s Outlook Calendar to better enable customisation for personal and business needs.
Having worked in Information Technology (I.T.) for what is fast approaching two decades, in both roles that range from User, User-Support, Software Testing, to Distribution and Project Manager, I have noticed that in many (not all, there are some exceptions to the rule, although they’re pretty rare) a large majority of developers have become, over time, disconnected from what happens in the real world. That is, how a user is likely to operate a system, and how an applications use should be intuitive. Users are NOT predictable.
I know this as a user myself, and having worked in Support at varying levels am well aware of all the different sorts of “calls for assistance” that exist. Including one of my personal favourites from a retail chain I worked for that utilised the numeric pad in a high percentage of data entry, where someone would call and request a new keyboard because the numbers weren’t working. A new or inexperienced operator may have promptly told them to swap keyboards or ordered them a new one. A more experienced (also interchangeable with “been here forever and slightly cynical”) operator would explain the location of the Num Lk button, advise the user to press it, then re-check the numbers. 99% of the time the problem was solved.
I digress… and quite extensively… Back to the calendar and Microsoft… Sometimes what works in theory or in a technical specification, does not, or is not entirely appropriate for the real world.
Since moving to the U.S.A, I’ve updated my calendar settings to include the timezones for my old and current locations. A feature that I’d never noticed before (but then I’ve only ever lived in one timezone). What I wasn’t aware of was that I would now have to go through every appointment manually and update the time that any reminders would activate. Essentially, any date such as a birthday is now stretched across two time zones so that you’re able to tell what day it actually is in the country of the person celebrating the actual day, and the day that it falls on in the country that the calendar holder is in. It’s Friday morning here, and back home it’s VERY early Saturday morning. So a birthday that falls on Saturday 23rd in Australia, would also show on my calendar as Friday 22nd (remember it’s actually Saturday 23rd in Australia), and Saturday the 23rd for my location in the U.S.A. Confused? I’m not surprised.
Grrr… Currently with daylight savings, midnight in Melbourne, Australia, is 5am here in Kirkland, Washington. Reminders of any form, except a purposely set alarm are very much uninvited at this time of the morning.
So, being wide awake now I’ve decided that it’s time to spend some time updating all the entries again to ensure that reminders all occur at a civilised hour… Say 8am.
Oh, and Microsoft, Office 2007 is much improved on previous efforts, although it would have been nice had more information been released about the new location of many items. I’ve been using it for a while now, and find it very acceptable, but the day I installed it, I very nearly sent it back to you in a ticking parcel.
That’s my whinge/whine for the morning, it’s time for another cuppa, before I start “dickin’” around with my calendar settings again, then it’s off to the gym for another training session.
Have a great day, and if I’ve missed your birthday, or it’s coming up, well I guess you’d better leave me a comment with the date so I can put it in my calendar.
Cheers!